Important: Eutronsec technical assistance is not addressed to end-users but only to the software vendors who protected their application with SmartKey.
The solution to most of the common problems reported is listed in the FAQ section of the relative product.
If the problem is not included in the list of our FAQs, as a customer you can access the following assistance services:
If you don’t have any login credentials, please send us an email specifying ‘SMARTKEY: C3 CREDENTIAL LOGIN’ in the subject.
After the login, you can create a new support Incident or check your existing support Incidents.
In the ‘Support’ session, select ‘Request Support’ to create a new Incident or ‘Manage Existing Support Tickets’ to verify the status of your existing tickets. To open a new Incident, select the product category ‘HASP’ in case ‘SMARTKEY’ category is not present.
- E-mail: support@safenet-inc.com
Please specify ‘SMARTKEY’ in the email subject.
- Phone number: +39 035697055 (Italy, CET) - 9.00 am-12.00 am and 2.00 pm-5.00 pm, Monday to Friday.
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